Frequently Asked Questions

 

What do I get when I buy a package?

Think of Thanxology as your marketing back office. We send letters and gift cards in your name to help you stay in touch with your clients and help you get future referrals. Whether you want a basic marketing package to keep your name in front of your client throughout the year or you want to especially thank a client for their business and stay in touch with them, our mailings will make sure your name and contact information will be remembered and readily available for future business and referrals.

What does my client get when I buy a package?

Your client will receive regularly scheduled letters and gift cards from you over the span of 12 months. They will be happy to be remembered when they hear from you. Your client will remember your name and contact information when they are ready to refer their friends and family. Think about it...they will think of you when they receive each letter and again when they use each gift card. Each mailing does double duty!

Do I need to pay additional shipping and handling?

Nope! There are no hidden fees. The package price includes everything!

Why do I need Thanxology? Can't I do this by myself?

Of course, but would you...really? Do you have time to consistently stay in regular contact with all of your past clients so they will give you their referrals? We take care of creating and printing out full color letters with seasonal greetings. We buy the gift cards. We take care of the cost of postage for each and every mailing. We punctually deliver the mailings to the post office. Imagine how much time and money it would cost you to do this yourself for a full year!

How will my client know the mailings came from me and not from Thanxology?

Thanxology is not identified anywhere in the mailings. All the letters will be "signed" by you! The return address on the envelope will be yours. No one will know we do these mailings except for you and Thanxology! It will be our little secret.

What will the letters say?

Each letter will have its own theme. For example, the initial letter will say how thankful you are to have them as a client. Another letter will talk about the approach of Spring and remind your client to send any referrals your way. Still another letter will thank your client for their business and wish them Happy Holidays. Every other letter will mention referrals. Letters will be friendly and non-denominational. They will remind your client how much you appreciate their business and look forward to working with them and their referrals.

When do the letters go out?

We will send out the initial letter within 1-3 business days of your purchase. Then, the future letters will be sent on the dates specified in the package you choose. For example, if you purchase a package in September, then the initial letter (mailing #1 for all packages) will be sent within 1-3 business days of your purchase. Then, the next letter sent would be the Mid-November mailing and so on until all the letters in your package have been sent.

How do I know when the letters are sent?

Prior to each mailing, we will send a notification to your email address which you provide when you place your order. This way, you will know your client will be receiving a mailing "from you" within the next few days.

How does the birthday mailing work?

You can choose to have us replace one mailing in each package with up to two birthday mailings for your client(s). We will send out a special birthday letter and gift card on the birth date(s) you specify. For example, in the BASIC package, we would replace the regularly scheduled February mailing with up to two birthday mailings. If you give us one client name and birth date, we will send a birthday letter with a $10 Starbucks gift card on the date you specify. If you give us two client names and birth dates (for example, a married couple), we will send a birthday letter with a $5 Starbucks gift card to each client. If you don't provide us with any birth dates, the regularly scheduled mailing will be sent.

What if I give you an incorrect address, and the letters get returned?

All mailings will be sent to the client's address you provide at the time you place your order. If you discover you gave us an incorrect address, please let us know as soon as possible so we can make sure future letters will be sent to the correct address. Don't forget, all returned mail will be sent to you because all mailings have your return address on the envelopes. We cannot replace any mailings that were already sent out prior to notification of an incorrect address. All mailings are sent by regular mail via the US Postal Service.

Can I pick which gift cards are sent?

To keep package prices as low as possible, we do not allow any changes to our packages. We make every effort to include gift cards offered by national chains which are accessible by every consumer whether in person or online.

Thanxology is great! Where have you been all my life?

We've been here waiting for you to place your order!